Shipping Policy
Shipping Policy
Fast. Reliable. Delivered with Care.
At Home & Handy, we understand how important it is to receive your order safely and on time. We work with trusted delivery partners to ensure your purchases are processed efficiently and delivered to your chosen address.
1. Order Processing
Orders are typically processed and prepared for dispatch within 1–2 business days.
Orders placed before 2:00 PM, Monday to Friday, will generally be processed for dispatch on the same business day.
Orders placed after this time, during weekends, or on public holidays may be processed on the next available business day.
Please note that processing times may occasionally be affected by high order volumes, promotional periods, or circumstances outside our reasonable control.
2. Delivery Times
Once your order has been dispatched, estimated delivery times are:
| Delivery Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Delivery | 3–5 business days | €4.99 |
| Express Delivery | 1–2 business days | €9.99 |
| Free Delivery | 3–5 business days | Free on orders over €50 |
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances outside our control.
3. Delivery Partners
We may use trusted courier and delivery services to deliver your order, including:
- Royal Mail – Reliable UK delivery
- DPD – Fast and fully tracked delivery
- Evri – Convenient delivery to your home or a nearby collection point
- DHL – Reliable nationwide delivery
The delivery service used may vary depending on your order, delivery location, and availability.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.
You can use the tracking link provided by the courier to follow the progress of your delivery.
If you have not received your tracking information or need assistance with your delivery, please contact our customer service team.
5. Delivery Address
Please make sure that your delivery address and contact details are accurate and complete when placing your order.
Home & Handy cannot be held responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
6. Delayed or Missed Deliveries
Although we work with reliable delivery partners, delays can occasionally occur.
Delays may result from:
- High delivery volumes
- Severe weather
- Public holidays
- Courier operational issues
- Incorrect or incomplete delivery information
- Events outside our reasonable control
If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in checking the delivery status.
7. Damaged or Missing Orders
If your order arrives damaged, please contact us as soon as possible after delivery and provide details of the issue. Where appropriate, we may request photographs of the packaging and damaged product to help us investigate the matter.
If your order appears to be missing or has been marked as delivered but you have not received it, please contact us so that we can investigate with the relevant delivery provider.
8. Delivery Restrictions
Some products may have specific delivery requirements or restrictions due to their size, weight, or nature.
If special delivery arrangements are required, we will provide the relevant information during the ordering process or contact you where necessary.
9. Free Shipping
Free standard delivery is available on qualifying orders over €50, unless otherwise stated.
Promotional shipping offers may have additional terms and conditions and may be changed or withdrawn at any time.
10. Questions About Your Delivery
If you have any questions about your order or delivery, please contact our customer support team.
Home & Handy
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Business Address]
Our customer service hours are:
Monday – Friday
9:00 AM – 5:00 PM
We are always happy to help with questions regarding your order and delivery.
YOUR ORDER. OUR PROMISE. DELIVERED WITH CARE.
