Terms & Conditions

Last updated: 20 AUG 2026

Welcome to Home & Handy UK. These Terms & Conditions govern your use of homeandhandyuk.com and the purchase of products from our website.

Please read these Terms & Conditions carefully before placing an order. By using our website or placing an order, you agree to be bound by these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. About Us

The website homeandhandyuk.com is operated by:

Business name: Home & Handy
Trading name: Home & Handy UK
Business address: 3 Cândido Dos Reis Road Silver, Algarve, Portugal 8300-126 OR Enterprise House, Sevenoaks, TN15 8JL.
Email: contactus@homeandhandyuk.com
Telephone: +44 01344938028
Company number: +44 01344938028
VAT number: 233922911

In these Terms & Conditions, "we", "us" and "our" refer to Home & Handy UK, and "you" and "your" refer to the customer.

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

• use our website in any way that breaches applicable laws or regulations;
• attempt to gain unauthorised access to our website, servers or systems;
• introduce viruses, malware or other harmful material;
• interfere with the operation or security of our website;
• use our website to commit fraud or facilitate fraudulent activity; or
• reproduce, copy or exploit website content except where permitted by law or with our written permission.

We reserve the right to suspend or restrict access to our website where reasonably necessary, including for maintenance, security or suspected misuse.

3. Product Information

We take reasonable care to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings, and product images may be for illustrative purposes where clearly stated.

We reserve the right to correct genuine errors or inaccuracies on our website.

Where a product has specific characteristics, limitations, dimensions, materials, colours or usage requirements, these will be stated on the relevant product page where applicable.

4. Product Availability

All products are subject to availability.

If you place an order for a product that subsequently becomes unavailable, we will contact you as soon as reasonably possible and, where we cannot fulfil your order, provide a refund for any amount you have paid for that product.

We may limit the quantity of a product that a customer can purchase where reasonably necessary, for example where there is limited stock or suspected misuse.

5. Prices

The price payable for a product will be the price displayed on our website at the time you place your order, unless there has been an obvious pricing error.

Unless otherwise stated, applicable taxes such as VAT will be included in the displayed price where required by law.

Delivery charges, where applicable, will be displayed before you complete your purchase.

We reserve the right to change our prices at any time. Price changes will not affect orders that we have already accepted.

If we discover an obvious pricing error after you have placed an order, we will contact you before processing the order. You will have the option to confirm the order at the correct price or cancel the order and receive a full refund.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an acknowledgement confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.

A contract between you and us will be formed when we confirm acceptance of your order, unless we notify you that we are unable to accept it.

We may decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• there is an obvious pricing or product description error;
• we are unable to obtain payment;
• we suspect fraudulent or unlawful activity; or
• we are unable to deliver to the address provided.

If we cancel an order after you have paid, we will refund the amount you paid for the cancelled order.

7. Payment

Payment must be made using the payment methods made available at checkout.

You confirm that you are authorised to use the payment method provided.

Payment information may be processed by third-party payment providers. We do not normally have access to your full payment card details.

Your order will not be dispatched until payment has been successfully authorised, unless otherwise agreed.

8. Delivery

We will deliver your order to the delivery address provided during checkout.

Available delivery options, estimated delivery times and applicable delivery charges will be displayed before you complete your purchase.

Delivery times are estimates unless we have specifically agreed a guaranteed delivery date with you.

We will aim to dispatch orders within the timeframe stated on the relevant product or delivery information.

If no specific delivery period has been agreed, applicable consumer law generally requires goods to be delivered without undue delay and, subject to applicable exceptions, no later than 30 days after the contract is entered into.

We are not responsible for delays caused by circumstances outside our reasonable control, although this does not affect your statutory consumer rights.

If an order arrives damaged, please contact us as soon as reasonably possible and provide photographs or other relevant information where requested.

9. Delivery Problems

If your order does not arrive within the expected delivery period, please contact us at:

Email: contactus@homeandhandyuk.com

We will investigate the delivery with the relevant delivery provider.

If goods are lost, damaged or incorrectly delivered, we will work with you to resolve the issue in accordance with your statutory rights.

10. Your Right to Cancel

If you are a consumer purchasing goods online, you will generally have a statutory right to cancel your order within 14 days of receiving the goods without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Some products may be exempt from the statutory cancellation right, including certain personalised or bespoke goods and other products covered by legal exceptions.

Nothing in these Terms & Conditions removes or restricts any cancellation rights you have under applicable law.

11. How to Cancel an Order

To exercise your right to cancel, please contact us using the details below:

Email: contactus@homeandhandyuk.com
Address: 3 Cândido Dos Reis Road Silver, Algarve, Portugal 8300-126 OR Enterprise House, Sevenoaks, TN15 8JL.

You may use wording such as:

"I hereby give notice that I wish to cancel my contract for the purchase of the following goods: PRODUCT NAME . Order number: e.g. ORDER NO #1004."

You do not have to use these exact words, provided your communication clearly states that you wish to cancel.

12. Returning Products

Unless otherwise stated, cancelled goods should be returned to:

Returns address:
3 Cândido Dos Reis Road Silver, Algarve, Portugal 8300-126 OR Enterprise House, Sevenoaks, TN15 8JL.

You are responsible for taking reasonable care of goods while they are in your possession.

Where the law permits us to require you to pay the direct cost of returning goods following cancellation, this will be explained to you before or at the time of purchase.

You may be responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

13. Refunds

Where you validly cancel an order under your statutory cancellation rights, we will refund the relevant amount in accordance with applicable law.

Refunds will normally be made using the original payment method unless otherwise agreed.

Where applicable, we may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Where the law requires us to reimburse standard delivery costs, we will do so. We are not required to reimburse additional costs resulting from your choice of a more expensive delivery option.

14. Faulty, Damaged or Incorrect Products

Your statutory rights are not affected by these Terms & Conditions.

Products supplied to consumers must meet the requirements imposed by applicable UK consumer law, including being of satisfactory quality, fit for purpose and as described.

If you receive:

• a faulty product;
• a damaged product;
• an incorrect product; or
• a product that does not match its description,

please contact us as soon as reasonably possible.

We may ask for photographs, videos or other information to help us assess the issue.

Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction or refund.

We will not attempt to exclude or restrict rights that cannot legally be excluded or restricted.

15. Products Excluded From Cancellation Rights

Certain products may not be eligible for cancellation under the statutory cancellation rules where a legal exception applies.

Examples can include products that are:

• made to your specifications or clearly personalised;
• sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
• goods that are liable to deteriorate or expire rapidly; or
• other goods falling within a statutory exception.

Where a particular product is subject to a cancellation exception, this will be explained on the relevant product page or otherwise before purchase where required.

16. Our Responsibility to You

Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so.

In particular, we do not exclude or limit liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• defective products where liability cannot legally be excluded; or
• any other liability that cannot legally be excluded or limited.

We will not be responsible for losses that are not reasonably foreseeable or that are outside the scope of our legal responsibilities.

Nothing in this section affects your statutory rights as a consumer.

17. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee that it will always be available, uninterrupted or free from errors.

We may temporarily suspend access to the website for maintenance, security updates, technical issues or other operational reasons.

18. Intellectual Property

Unless otherwise stated, all content on homeandhandyuk.com, including text, photographs, graphics, logos, product descriptions, designs and website layout, belongs to or is licensed to us.

You may access and use the website for your personal, non-commercial use.

You must not reproduce, distribute, modify, sell, publish or commercially exploit our content without our prior written permission, except where permitted by law.

19. Reviews and User Content

If we allow customers to submit reviews, photographs, comments or other content, you must ensure that your submissions:

• are truthful and based on your genuine experience;
• do not contain unlawful, threatening, abusive or defamatory material;
• do not infringe another person's intellectual property or privacy rights;
• do not contain malicious software; and
• are not misleading or fraudulent.

We reserve the right to remove content that breaches these requirements or applicable law.

We will not require customers to submit positive reviews or manipulate reviews in a way that is unlawful or misleading.

20. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience. We are not responsible for the content, availability, security or practices of third-party websites unless otherwise required by law.

Your use of third-party websites may be subject to their own terms and policies.

21. Privacy

We collect and use personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, why we collect it, how we use it, how long we retain it and when it may be shared with third parties.

Privacy Policy: https://msjvwz-iz.myshopify.com/policies/privacy-policy.

If you use cookies or similar technologies that are not strictly necessary for the operation of the website, appropriate information and consent mechanisms will be provided where required by law.

22. Promotional Codes and Discounts

Where we offer discount codes or promotional offers, additional terms may apply.

Unless expressly stated otherwise:

• promotional codes cannot be exchanged for cash;
• only one promotional code may be used per order;
• promotional codes may have expiry dates;
• promotional codes may not apply to certain products; and
• we reserve the right to withdraw or amend a promotion where permitted by law.

Any promotional terms displayed alongside an offer will form part of the applicable terms for that promotion.

23. Fraud and Suspicious Transactions

We reserve the right to delay, refuse or cancel transactions where we reasonably suspect fraud, unauthorised payment, abuse of promotional offers or other unlawful activity.

Where appropriate, we may contact you to verify information relating to an order.

This does not affect your statutory consumer rights.

24. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, strikes, transport disruption, telecommunications failures, cyber incidents, government action or other events that could not reasonably have been prevented.

This clause does not affect your statutory rights, including any rights you may have to cancel an order where we fail to deliver within the applicable legal timeframe.

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version applicable to your order will generally be the version displayed on our website when you place your order, unless a change is required by law or agreed with you.

The latest version will be available on this page.

26. Complaints

We aim to resolve customer complaints quickly and fairly.

If you have a complaint, please contact:

Email: contactus@homeandhandyuk.com
Address: 3 Cândido Dos Reis Road Silver, Algarve, Portugal 8300-126 OR Enterprise House, Sevenoaks, TN15 8JL.

Please provide your order number and details of the issue so that we can investigate it.

We will endeavour to respond within a reasonable timeframe.

27. Governing Law

These Terms & Conditions are governed by the law of England and Wales, unless you live in Scotland or Northern Ireland and mandatory consumer protection laws applicable in your jurisdiction provide otherwise.

Nothing in these Terms & Conditions affects any mandatory rights you may have under the law applicable to you as a consumer.

28. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be removed or limited to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

29. Entire Agreement

These Terms & Conditions, together with any policies or information expressly incorporated into them, form the agreement between you and us regarding your purchase of products through our website.

Nothing in these Terms & Conditions is intended to remove or restrict rights that cannot legally be removed or restricted.

30. Contact Us

If you have any questions about these Terms & Conditions, your order or our products, please contact us:

Home & Handy UK
Website: homeandhandyuk.com
Email: contactus@homeandhandyuk.com
Telephone: +44 01344938028
Address: 3 Cândido Dos Reis Road Silver, Algarve, Portugal 8300-126 OR Enterprise House, Sevenoaks, TN15 8JL.