Privacy Policy

Last updated: 19 August 2026

Home & Handy UK ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or purchase from homeandhandyuk.com (the "Website").

Please read this policy carefully so you understand how we handle your personal information.

1. Who we are

The Website is operated by:

Business name: Home & Handy
Trading name: Home & Handy UK
Registered address: 3 Cândido Dos Reis Road Silver, Algarve, Portugal 8300-126 OR Enterprise House, Sevenoaks, TN15 8JL.
Email: contactus@homeandhandyuk.com
Company registration number: [INSERT IF APPLICABLE]

For data protection purposes, we are the data controller responsible for your personal information.

2. Information we collect

Depending on how you use our Website, we may collect:

Information you provide to us

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase information
• Information you provide when contacting customer support
• Information you provide when subscribing to marketing communications
• Any other information you voluntarily provide to us

Payment information

Payments may be processed by third-party payment providers. Where possible, we do not directly store your full payment card details.

Your payment provider may collect and process payment information in accordance with its own privacy policy.

Information collected automatically

When you use our Website, we may automatically collect information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from your IP address
• Pages visited and how you interact with our Website
• Referring website
• Website usage and diagnostic information

We use this information to operate, secure and improve our Website.

3. How we use your information

We may use your personal information to:

• Process and fulfil your orders
• Take and process payments
• Deliver products to you
• Communicate with you about your orders
• Respond to enquiries and customer-service requests
• Manage returns, refunds and complaints
• Maintain records required for accounting and legal purposes
• Detect and prevent fraud, abuse and other unlawful activity
• Protect the security of our Website and systems
• Improve our products, services and Website
• Send marketing communications where permitted by law and, where required, with your consent
• Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so.

4. Our lawful bases

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract: We need to process your information to enter into or perform a contract with you, such as processing and delivering an order.

Legal obligation: We may need to process information to comply with legal, tax, accounting or other regulatory requirements.

Legitimate interests: We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Consent: Where required, we will ask for your consent before processing your information for a particular purpose, such as certain types of direct marketing or non-essential cookies.

Where we rely on consent, you can withdraw that consent at any time.

5. Marketing

If you have signed up to receive marketing communications from us, we may send you information about products, offers, promotions and news relating to Home & Handy UK.

You can unsubscribe from marketing communications at any time by using the unsubscribe link contained in the relevant communication or by contacting us.

We will not send electronic marketing communications where doing so would breach applicable data-protection or electronic-marketing laws.

6. Cookies and similar technologies

Our Website may use cookies and similar technologies.

Some cookies are necessary for the Website to function, including features relating to shopping carts, checkout, security and account functionality.

We may also use analytics, advertising or other non-essential cookies where applicable.

Where consent is required for non-essential cookies, we will ask for your consent before placing or using those cookies.

You can manage your cookie preferences through our cookie settings where available.

7. Who we share your information with

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Payment processors
• Ecommerce and website service providers
• Delivery and courier companies
• IT, hosting and security providers
• Email and customer-communication providers
• Accounting and professional advisers
• Fraud-prevention and security providers
• Analytics and advertising providers, where applicable
• Government authorities, regulators, law-enforcement bodies or courts where legally required

We only share information where there is a legitimate reason to do so and, where appropriate, require our service providers to protect your information.

8. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection, in accordance with applicable data-protection law.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Different types of information may be retained for different periods.

For example, we may retain order, payment and accounting information for as long as necessary to comply with legal, accounting and tax obligations.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

10. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

11. Your data protection rights

Depending on the circumstances, you may have rights under applicable data-protection law, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, contact us using the details provided in section 1.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website.

13. Children's privacy

Our Website is not intended to knowingly collect personal information from children without appropriate consent where such consent is legally required.

If you believe that a child has provided us with personal information improperly, please contact us so that we can investigate and, where appropriate, delete the information.

14. Third-party websites

Our Website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, security or content of those third parties.

We recommend reading the privacy policy of any third-party website you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services or applicable legal requirements.

The latest version will be published on this page with the updated date shown at the top.

16. Contact us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your data-protection rights, please contact:

Home & Handy UK
Email: contactus@homeandhandyuk.com
Number: +44 01344938028
Address: 3 Cândido Dos Reis Road Silver, Algarve, Portugal 8300-126 OR Enterprise House, Sevenoaks, TN15 8JL.